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Refund & Cancellation Policy
Clear, transparent information about managing your RYTZ subscription
Our Commitment to Fairness
At RYTZ, we understand that family circumstances change. Whether you've reached a resolution in your case, need to pause due to financial pressure, or simply wish to discontinue service, we've designed our cancellation process to be straightforward and transparent.
This policy balances fairness to subscribers with the immediate access nature of digital services, whilst complying with Australian Consumer Law.
1How to Cancel Your Subscription
We've made cancellation simple and accessible. You can cancel your RYTZ subscription at any time using any of these methods:
Method 1: Account Dashboard (Recommended)
- 1.Log in to your account at app.rytz.com.au
- 2.Navigate to Settings → Subscription
- 3.Click "Cancel Subscription"
- 4.Confirm your cancellation
- 5.Receive immediate email confirmation
Instant processing, no waiting required
Method 2: Email Request
Send an email to admin@rytz.com.au with:
- •Subject line: "Subscription Cancellation"
- •Your registered email address
- •Brief reason for cancellation (optional, helps us improve)
Processed within 1 business day
Method 3: Stripe Customer Portal
Access your billing portal through the link in any RYTZ payment receipt email, or request access via admin@rytz.com.au
Manage all payment details and subscription settings
Important: No Cancellation Fees
We never charge fees to cancel your subscription. Cancellation is always free and straightforward.
2When Cancellation Takes Effect
Your cancellation is processed immediately, but your access continues until the end of your current billing period. Here's how it works:
Cancellation Confirmed
You receive an immediate email confirmation that your subscription will not renew.
Access Continues
You retain full access to RYTZ until the end of your current billing period (monthly or annual).
Billing Period Ends
No further charges are made. Your subscription does not auto-renew.
Data Retention
Your data is retained for 60 days in case you wish to reactivate. After 60 days, data is permanently deleted.
Example Timeline
You subscribe on 1 January 2026 (monthly plan, A$29/month). You cancel on 15 January 2026. Your access continues until 31 January 2026. No charge is made on 1 February 2026. Your data is retained until 1 April 2026, then permanently deleted.
3Refund Policy
Our refund policy balances fairness to subscribers with the immediate access nature of digital services. Here's when refunds are and aren't available:
Refunds ARE Provided
- •Free Tier Users: Free tier accounts can be deleted at any time without charge. When upgrading to Pro, you can cancel anytime and won't be charged for the next billing period.
- •Billing Errors: If you're charged incorrectly due to a technical error (duplicate charge, wrong amount, etc.), we will provide a full refund immediately.
- •Service Failures: If RYTZ experiences a major service outage or failure that prevents you from accessing core platform features for more than 48 consecutive hours, you may be eligible for a pro-rata refund or account credit.
- •Australian Consumer Law (ACL) Major Failures: If RYTZ fails to meet a consumer guarantee under Australian Consumer Law, you are entitled to a refund.
- •Unauthorised Charges: If you did not authorise a charge to your payment method, please contact us immediately for investigation and refund.
Refunds Are NOT Provided
- •Partial Monthly Periods: If you cancel mid-month, we do not provide pro-rata refunds for the unused portion of the month. You retain access until the end of your billing period.
- •Annual Subscriptions (Standard): Annual subscriptions are non-refundable for unused months. The 20% discount reflects the annual commitment. However, see "Financial Hardship" section for exceptional circumstances.
- •Change of Circumstances: If your legal matter resolves, your circumstances change, or you no longer need RYTZ, this does not entitle you to a refund for unused time.
- •Dissatisfaction with Results: RYTZ provides educational intelligence and tools, not guaranteed outcomes. We cannot refund subscriptions based on case outcomes or subjective dissatisfaction.
- •Account Termination for Policy Violations: If your account is terminated due to violations of our Acceptable Use Policy or Terms of Service, no refund is provided.
Discretionary Goodwill Refunds
In exceptional circumstances, we may provide goodwill refunds at our discretion, including:
- •Severe financial hardship (see Financial Hardship section)
- •Technical issues that significantly impaired your experience
- •Compassionate grounds related to family circumstances
These are evaluated case-by-case and are not guaranteed. Please contact admin@rytz.com.au to request consideration.
How to Request a Refund
If you believe you're entitled to a refund under this policy or Australian Consumer Law:
- 1.Email admin@rytz.com.au with subject "Refund Request"
- 2.Include your registered email address and reason for refund
- 3.Provide any supporting evidence (screenshots of errors, etc.)
- 4.We will respond within 2 business days
- 5.Approved refunds are processed within 5-7 business days to your original payment method
4What Happens to Your Data
We understand that family law matters can stop and start. Our data retention policy balances your privacy rights with the practical reality that you may need to reactivate your account.
During Active Subscription
Full access to all your documents, evidence portfolios, AI chat history, and account data. You can export your data at any time.
After Cancellation (Days 1-60)
60-Day Reactivation Window: Your data is retained in our system but you cannot access it. If you reactivate your subscription within 60 days, all your data is immediately restored.
This grace period recognises that family law cases often pause due to negotiations, financial constraints, or procedural delays.
After 60 Days
All your data is permanently deleted from our systems, including documents, chat history, evidence portfolios, and account information. This deletion is irreversible.
Export Your Data Before Cancelling
We strongly recommend exporting your documents and case information before cancelling if you may need them in the future. Navigate to Settings → Export Data to download a complete archive of your account.
Immediate Deletion Option
If you prefer immediate deletion of your data (rather than the 60-day retention), please email admin@rytz.com.au with subject "Immediate Data Deletion Request". We will permanently delete your data within 48 hours and confirm via email.
5Billing and Renewal Information
Understanding how billing works helps you manage your subscription effectively:
Subscription Plans
How Billing Works
Failed Payments
If your payment fails (expired card, insufficient funds, etc.):
- 1.You'll receive an immediate email notification
- 2.We'll automatically retry payment after 3 days
- 3.If payment fails again, we'll retry once more after 7 days
- 4.If all retries fail, your subscription is cancelled and you lose access
- 5.You can reactivate by updating your payment method and resubscribing
Update your payment details at Settings → Billing to avoid interruption.
Price Changes
We may update our pricing from time to time. If we increase prices:
- •We'll notify you at least 30 days before the new price takes effect
- •Your current rate is locked in until your next renewal date
- •You can cancel before the renewal date to avoid the price increase
- •Price reductions apply immediately to your next billing cycle
6Your Consumer Rights Under Australian Law
Australian Consumer Law (ACL) provides automatic consumer guarantees that protect you when purchasing digital services like RYTZ. These rights cannot be excluded or limited by our terms.
Consumer Guarantees for Services
Under the Competition and Consumer Act 2010, services must:
- •Be provided with due care and skill
- •Be fit for any specified purpose
- •Be delivered within a reasonable time (if no time specified)
- •Match descriptions and demonstrations
Your Remedy Rights
If RYTZ fails to meet a consumer guarantee, you have the right to:
For Minor Failures:
RYTZ must repair the service or provide compensation for the reduction in value.
For Major Failures:
You can cancel the service and obtain a refund, or continue the service and receive compensation for the difference in value.
What Constitutes a Major Failure?
A major failure occurs when:
- •The service has a problem that would have stopped you from purchasing it if you had known
- •The service is substantially unfit for its common purpose and cannot easily be remedied
- •The service is unfit for a specific purpose you told us about, and cannot easily be remedied
- •The service is not provided within a reasonable time
If you believe RYTZ has not met a consumer guarantee, please contact admin@rytz.com.au immediately so we can resolve the issue.
For more information about your consumer rights, visit the ACCC website at www.accc.gov.au/consumers.
7Financial Hardship Support
We understand that family law matters often come with significant financial strain. If you're experiencing genuine financial hardship and cannot afford to continue your subscription, we want to help.
What We Can Offer
Depending on your circumstances, we may be able to provide:
- •Subscription Pause: Temporarily freeze your account (up to 3 months) with no charges, whilst retaining your data
- •Payment Plan: Break annual subscription into smaller instalments
- •Reduced Rate: Temporary discount on monthly subscription fees
- •Pro-Rata Refund: In exceptional cases, partial refund for unused annual subscription months
How to Request Hardship Assistance
- 1.Email admin@rytz.com.au with subject "Financial Hardship Request"
- 2.Briefly explain your circumstances (we treat all requests with compassion and confidentiality)
- 3.Let us know which option would help you most
- 4.We'll respond within 2 business days with available options
RYTZ was built to make legal knowledge accessible to all Australian families. If cost is preventing you from accessing the platform, please reach out. We'll find a solution together.
Note: Financial hardship provisions are evaluated case-by-case and are not guaranteed. We balance compassion with business sustainability to keep RYTZ available for all families long-term.
8Disputes and Contact Information
If you have a billing dispute, refund disagreement, or any issue with your subscription, we're committed to resolving it fairly and quickly.
Step 1: Contact Our Support Team
Most issues can be resolved directly with our support team:
Email: admin@rytz.com.au
Response time: Within 2 business days
Include: Your account email, detailed description of the issue, and any supporting evidence
Step 2: Escalation (If Unresolved)
If our initial response doesn't resolve your concern:
Email: admin@rytz.com.au
Subject: "Escalated Dispute - [Brief Description]"
A senior team member will review your case and respond within 5 business days
Step 3: External Dispute Resolution
If you're not satisfied with our resolution, you can seek external assistance:
Fair Trading (Your State/Territory)
Contact your local consumer protection agency for assistance with consumer disputes
Australian Competition and Consumer Commission (ACCC)
Website: www.accc.gov.au
For complaints about breaches of Australian Consumer Law
Stripe Chargeback Process
If you believe a charge was unauthorised or fraudulent, you can dispute it through your credit card provider. Please contact us first as chargebacks can take 60-90 days whilst direct refunds are processed in 5-7 days.
Our Commitment to Fair Resolution
RYTZ is committed to treating every user fairly. We prioritise resolving disputes quickly, compassionately, and in alignment with Australian Consumer Law. Your trust is essential to our mission.
9Related Policies
For a complete understanding of your rights and our obligations, please also review:
This Refund & Cancellation Policy was last updated on January 1, 2026.
We may update this policy from time to time. Material changes will be communicated via email.
Questions? Contact us at admin@rytz.com.au
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