Privacy Policy

2.1 Personal Information

We may collect the following personal information:

• •Name, email address, phone number
• •Demographic information (age, location)
• •Payment and billing information
• •Legal document information and family circumstances

2.2 Automatically Collected Information

• •IP address, browser type, operating system
• •Usage data, including pages visited and time spent
• •Cookies and similar tracking technologies

Primary Purposes

• •Provide and maintain our Service
• •Process transactions and manage your account
• •Generate legal documents and forms
• •Provide customer support and respond to inquiries
• •Send administrative information and updates
• •Improve our services and develop new features

AI-Powered Features (Privacy Act 2025 Compliance)

RYTZ uses artificial intelligence and automated systems to provide legal information and educational intelligence. Under the Privacy Act 1988 (Cth) as amended in 2025 (effective December 10, 2026), we must inform you when automated decision-making systems process your personal information.

Our AI is not a lawyer and does not provide legal advice. It is an educational tool designed to provide information about Australian family law processes and procedures.

Types of Personal Information Processed by AI

Our AI systems process the following categories of personal information:

• •Your Questions and Prompts: Text-based queries you submit to our AI chat interface
• •Uploaded Documents: Court documents, affidavits, correspondence, and evidence you upload for analysis
• •Case Information: Details about your family law matter, including parties involved, children's information, and case timelines
• •Conversation History: Previous chat interactions to maintain context and continuity
• •Form Completion Data: Information entered into court forms and document templates

How Our AI Makes Decisions: The RAG System

Our AI uses a process called Retrieval-Augmented Generation (RAG) to provide legal information:

1. 1.Query Analysis: Your question is analysed to understand what legal information you need
2. 2.Search Our Closed Legal Corpus: The AI searches our curated database of verified Australian family law authorities (legislation, cases, court rules) to find the most relevant sections
3. 3.Rank by Relevance: Retrieved legal materials are ranked to prioritise the most pertinent information
4. 4.Generate Response: The AI generates a plain-language explanation based exclusively on these retrieved materials, incorporating references and citations

Knowledge Cut-Off: Our legal corpus is current as of October 24, 2025. The AI may not include legal changes enacted after this date.

AI Use Cases on the Platform

• •Document Intelligence: Automatically analyses uploaded documents to extract key information (parties, dates, claims, evidence)
• •Legal Information Chat: Provides conversational answers to questions about family law processes and procedures
• •Form Completion Guidance: Assists with understanding court form requirements and field-by-field instructions
• •Evidence Organisation: Helps categorise and organise evidence chronologically
• •Case Summaries: Generates summaries of your case information and progress

Data Privacy and Training

Zero-Training Policy: We do not use your personal data, prompts, or case information to train our AI models. Your information is not incorporated into our general AI training data or shared with third-party AI providers for model training purposes.

Your data is used only to provide you with personalised responses during your active subscription. We process your information with industry-leading AI providers (OpenAI, Anthropic, Google) under strict data processing agreements that prohibit them from using your data for model training.

Your Rights Regarding Automated Decision-Making

Under the Privacy Act 2025, you have specific rights when AI systems process your personal information:

• •Right to Human Review: You can request human review of AI-generated outputs. Submit a support request through your account, and our compliance team will review the AI output against our verified legal corpus within two (2) business days.
• •Right to Explanation: You can request an explanation of how the AI generated a specific output, including which legal sources were consulted and the reasoning process.
• •Right to Challenge: You can challenge AI outputs you believe are inaccurate through our feedback portal. Confirmed errors are corrected with approval from our Head of Compliance.
• •Right to Not Rely: You always have the right to choose not to use AI-generated content and seek professional legal advice instead.
• •Contact: Email admin@rytz.com.au to exercise these rights or discuss any concerns about automated processing.

Security Measures

• •Encryption of data in transit and at rest
• •Regular security audits and vulnerability assessments
• •Access controls and authentication requirements
• •Employee training on data protection and privacy
• •Incident response procedures for data breaches

Under Australian privacy law, you have the right to:

• •Access: Request access to your personal information
• •Correction: Request correction of inaccurate information
• •Deletion: Request deletion of your personal information (subject to legal obligations)
• •Portability: Request a copy of your information in a portable format
• •Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• •Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

During Active Subscription

While your subscription is active, we retain all data necessary to provide our platform features:

• •Chat Histories: Your AI conversation logs for continuity and context
• •Case Summaries: Organised information about your family law matter
• •Evidence Portfolios: Uploaded documents and chronological timelines
• •Document Data: Court forms, affidavits, and other legal documents you create or upload
• •Account Information: Your profile, settings, and preferences

This data enables features like memory, progress tracking, and the ability to pick up where you left off without starting fresh each time you log in.

Immediate Deletion Option

If you prefer not to use the 60-day reactivation window, you can choose to cancel your subscription and delete all your data immediately during the cancellation process.

Two-Option Cancellation Flow:

• •Option 1 - Cancel & Hold (60-Day Window): Your subscription is cancelled, but your data is securely stored for 60 days in case you want to return.
• •Option 2 - Cancel & Delete Immediately: Your subscription is cancelled and all your personal data is permanently deleted immediately, with no reactivation window.

This flexibility ensures you have control over your data while respecting your privacy preferences.

We May Share Your Information With:

• •Service Providers: Third-party vendors who provide services on our behalf (hosting, payment processing, analytics)
• •Legal Obligations: When required by law, court order, or government request
• •Business Transfers: In connection with any merger, acquisition, or sale of assets
• •With Your Consent: When you have provided explicit consent